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We support our users wherever possible. The continuing maintenance and updating of our programs, adjustments for regulatory changes, as well as frequent addition of new features to make our software solutions easier to use are all elements of this commitment to our customers. The ongoing dialogue between our customers, their mesonic partner, and our support team guarantees a continuous open line of communication to issues of everyday business practices.

Our program are constantly being developed and expanded. We employ the latest technologies to open new ways of using the software and the optimal amount of user comfort in the handling of the programs. We offer several levels of software maintenance plans so that you can benefit from the continual stream of new program updates:

1. mesonic software maintenance agreement
The mesonic software maintenance agreement covers automatic program and program patch updates, i.e., updates to reflect changes in regulatory topics or general new program features.

2. mesonic Premium Support
The mesonic Premium Support plan contains the following items in addition to the elements of the mesonic software maintenance agreement:

- Telephone support / Hotline
- Guaranteed response time of 12 hours in standard support cases
- Named contact partner
- Support inquiries on the Internet support platform outside of hotline hours
- Remote support using remote meeting software

The costs of the respective support plan are listed in our current price list. We are happy to supply you with more information upon your request.